Change Comes From Within
e.bill (08/00) Vol. 2, No. 4 p.38; Strong, Carolyn

Electronic bill payment continues to grow in popularity, as banking customers become more comfortable conducting business transactions online. Users of the relatively new service have not always been so open-minded. When some banks started offering e-bill payment in the early 1990s, customers were initially reluctant, and when they did use the service, they did so with care. Today, customers prefer paying their utilities, telephone, and credit card bills electronically. In fact, about 30 percent of these bills are paid electronically. Although errors are par for the course, the benefits of e-bill payment far outweigh any possible mistakes.


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