Standard Insurance Company: Online Claim Triage
Life Insurance Selling (08/00) Vol. 75, No. 8 p.156; Nakashima, Ellen

Standard Insurance has developed Online Claim Triage--a claims tracking and retrieval system. Standard's new system allows for faster, more accurate claims payments. The system offers both short-term and combined short-/long-term disability insurance. Standard also expects the Triage process to help with claims management efficiency. Also, the process is intended to reduce the duration of claims by as much as one week--for 10 percent of claims. The Online Claim Triage system is suited for representatives, analysts, and examiners.

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